Cancellation Policy

Order Cancellation Window

We understand that plans can change. If you need to cancel your order, we're here to help. Orders can be cancelled within 24 hours of placement, provided they have not yet been processed for shipment.

How to Cancel Your Order

1. Contact us immediately at contact@allleafstore.com
2. Include your order number and the email address used for the purchase
3. State that you wish to cancel the order
4. We will confirm cancellation and process your refund within 1 business day if eligible

Cancellation Eligibility

• Orders cancelled within 24 hours of placement (before processing)
• Payment must not have been processed or refund must be possible

Non-Cancellable Orders

• Orders already shipped or in transit
• Orders placed more than 24 hours ago that have been processed
• Custom or made-to-order items once production has begun

Refund Processing

If your cancellation is approved, the full amount will be refunded to your original payment method within 3-5 business days. Please note that it may take an additional 1-2 business days for your bank to reflect the refund in your account.

Cancelled Order Status

Once cancelled, your order will be marked as "Cancelled" in your account. You will receive a confirmation email with details of the cancellation and refund.

After Shipment

If your order has already been shipped, you will not be able to cancel it. However, you can return the item using our Refund Policy process within 14 days of receipt.